WhatsApp is the ideal tool to use to support your customers.
How does WhatsApp for Teams / Groups work?
Your client sends a message to a pre-determined WhatsApp number.
The WhatsKonnekt system will alert you that a new message has been received. Anybody in your team can then answer the client's query.
Your whole team can see a live feed of the conversations.
Your team can be anywhere in the world and they don’t need to be anywhere near the WhatsApp cell phone.
Your team member don't want to share their personal cell phone numbers with clients.
Clients often asks "can I please send you the info via Whatsapp?". With WhatsKonnekt you can now accept such messages without divulging your personal cell phone number AND you have a permanent record of the conversation.
There is no software that you need to download. The application is accessed via a website.
You don’t need to acquire a dedicated cell phone number. We magically link your client to your web portal from where your team can offer support.
Your client will initiate the conversation and the conversation has a unique identifier that links him or her to your business.
High volume retail stores are ideal use cases that can accept orders via whatsApp: Vehicle spares, building supplies, chemists, dispensaries, electrical, stationary, plumbing stores
High volume service businesses can offer support over WhatsApp: internet service providers, estate and rental agents, organisations,
Any business can and should support their customers over their favourite app, WhatsApp!
And after hours, when there is no team member available to answer the customer queries, your WhatsApp Chatbot can answer the clients!
WhatsApp for Teams / Groups is easy to use and you can try it out for free today!